Stella Aviation

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Privacy Policy

1. Introduction

At Stella Aviation, we prioritize the protection of personal data and compliance with data privacy laws. Our commitment is to safeguard the personal information of our clients, employees, and partners. This policy outlines how we collect, store, process, and protect your data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and French data protection laws.

This policy applies to all personal data we collect from our clients, website visitors, suppliers, business partners, and job applicants.

2. About Stella Aviation

2.1 Who We Are

Stella Aviation is a French aviation company specializing in private and corporate flight services. References to “we,” “us,” or “our” refer to Stella Aviation, a company registered in France with its head office located at 76 Avenue du Mont Alban, 06000 Nice, France.

2.2 Contact Information

For any inquiries related to this Privacy Policy or to exercise your rights, you can contact our Data Protection Officer (DPO) at:

  • Email: contact@stellaaviation.fr
  • Mailing Address: 76 Avenue du Mont Alban, 06000 Nice, France.
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3. What Data We Collect

We collect personal data that is necessary for providing aviation services and improving user experiences. The categories of personal data we collect include:

  • Identification Data: Name, surname, title, nationality.
  • Contact Information: Email, phone number, postal address.
  • Payment Details: Credit card information, billing details (secured through third-party payment providers).
  • Travel Data: Flight details, passport information, visa requirements.

We may collect this data when you:

  • Book a flight with us.
  • Contact us through our website, email, or phone.
  • Apply for a job at Stella Aviation.

 

4. How We Use Your Data

We process personal data only when necessary and with a lawful basis. Your data may be used for the following purposes:

  • Service Provision: To book flights, process payments, and deliver aviation-related services.
  • Customer Support: To respond to inquiries, provide customer support, and handle complaints.
  • Regulatory Compliance: To comply with aviation regulations, customs, and legal requirements.
  • Marketing & Communication: To send promotional materials (only with your consent).
  • Security & Fraud Prevention: To ensure website security and prevent fraudulent transactions.
  • Recruitment: To evaluate job applications and hiring processes.

 

5. Legal Basis for Processing

We collect and process personal data under the following legal bases:

  • Performance of a Contract: When necessary to fulfill contractual obligations (e.g., booking flights, customer support).
  • Legal Obligation: When processing is required to comply with legal or regulatory requirements.
  • Legitimate Interests: When processing data to improve services, enhance security, or prevent fraud.
  • Consent: For marketing and certain data collection activities (you have the right to withdraw your consent at any time).

 

6. Data Sharing and Transfers

We may share your data with third parties, but only when necessary and in compliance with privacy regulations:

  • Authorized Aviation Partners: Airlines, airport authorities, and customs offices.
  • Payment Processors: To facilitate secure transactions.
  • Regulatory Authorities: When required by law.
  • Marketing & Analytics Providers: Only with user consent for tailored advertising.

We ensure that all data transfers comply with GDPR regulations, including Standard Contractual Clauses (SCCs) for data transfers outside the European Economic Area (EEA).

 

7. Data Security & Retention

7.1 Security Measures

We implement strict security measures to prevent unauthorized access, alteration, or loss of data. These include:

  • Encrypted data storage
  • Restricted access control
  • Regular security audits
  • Secure third-party processing agreements

 

7.2 Data Retention

We retain personal data only for as long as necessary:

  • Customer Data: Retained for the duration of the service and up to five years after service completion.
  • Payment Data: Retained as per financial regulations.
  • Marketing Data: Retained until users opt out.
  • Recruitment Data: Retained for one year after the recruitment process.

Once data is no longer required, it is securely deleted or anonymized.

 

8. Your Data Protection Rights

Under GDPR and French data protection laws, you have the following rights:

  1. Right to Access – Request a copy of your personal data.
  2. Right to Rectification – Request correction of inaccurate data.
  3. Right to Erasure – Request deletion of your personal data.
  4. Right to Restrict Processing – Request limited use of your data.
  5. Right to Object – Opt out of data processing for marketing purposes.
  6. Right to Data Portability – Request transfer of your data in a readable format.
  7. Right to Withdraw Consent – Withdraw consent for marketing communications at any time.
  8. Right to File a Complaint – Lodge a complaint with CNIL (Commission Nationale de l’Informatique et des Libertés).

To exercise any of these rights, please contact contact@stellaaviation.fr

 

9. Use of Cookies

Our website uses cookies to enhance user experience. These include:

  • Essential Cookies (necessary for website operation)
  • Analytical Cookies (to track visitor behavior)
  • Marketing Cookies (for personalized advertising)

Users can manage cookie preferences via the cookie consent banner on our website.

 

10. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notifications. The latest version will always be available at www.stellaaviation.fr/privacy

 

11. Contact Us

For privacy-related inquiries, please contact us at:

  • Email: contact@stellaaviation.fr
  • Address: 76 Avenue du Mont Alban, 06000 Nice, France
  • Data Protection Authority: CNIL (www.cnil.fr)

By using our services, you acknowledge that you have read and understood this Privacy Policy.